At Property Lovers [ABN 25 661 144 510] , we prioritise your privacy and are committed to protecting your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we handle your personal information, the purposes for its collection, and your rights to access, correct, and manage your data.

1. The Types of Personal Information We Collect

   We may collect personal information such as your name, contact details (e.g., phone and email), property ownership details, and financial or demographic data relevant to our services. Publicly available information is also used to help facilitate solutions.

2. How We Collect Personal Information

   We collect information through direct interactions (e.g., via phone or online forms), publicly available sources (e.g., government property records), and trusted third-party providers.

3. How We Hold Personal Information

   Your information is stored securely using industry-standard practices such as encrypted databases, restricted access controls, and secure servers.

4. Why We Collect, Use, and Disclose Your Personal Information

   We use personal information for purposes such as:

   • Providing property services tailored to your needs.
   • Identifying distressed homeowners to offer assistance.
   • Facilitating property solutions, including educational and financial tools.

   Personal information is disclosed only when necessary to trusted service providers or partners assisting in your engagement with us.

5. The Legal Basis for Our Data Practices

   Our practices comply with the Privacy Act and are designed to ensure that any personal information collected is used responsibly and for lawful purposes, aligning with the APPs.

6. Your Rights Regarding Your Personal Information

   You have the right to access your personal information and request corrections to inaccurate or incomplete data.

7. How to Access or Correct Your Information

   Requests for access or correction can be made via our contact details below. We will acknowledge receipt within seven business days and respond within 30 days.

8. Your Right to Lodge a Complaint

   If you believe your privacy has been breached, please:

   1. Contact us with your concerns.
   2. Await our investigation and formal response (typically within 30 days).
   3. Escalate to the Office of the Australian Information Commissioner (OAIC) if unsatisfied with our response.
9. Our Commitment to Privacy Best Practices

   We regularly review and update our practices to ensure compliance with current laws and evolving industry standards.

10. Third-Party Data Use

    We use third-party data only for its intended purpose, ensuring it aligns with publicly available and lawful use guidelines.

11. Publicly Available Information

    Much of the data we use is drawn from public records. Our use of this information is consistent with legal frameworks and aimed at empowering property owners.

12. Data Security Measures

    We employ rigorous security protocols to safeguard your personal information, including encryption, secure file storage, and regular audits.

13. Policy Updates

    This Privacy Policy is reviewed periodically. Updates will reflect changes in practices or regulatory requirements and will always be available on our website.

14. Contact Us

    Email: info@propertylovers.com.au

    Phone: 02 9457 1299

    Mail: Suite 705, Level 7, 189 Kent St, Sydney 2000 NSW Australia

Last Updated: Monday 25th November 2024.